11 Good Reasons To Use Springfield
Many clients often ask, "Why should we change suppliers and move to Springfield?" A good question, and not one we shy away from. We believe in our business and we believe we offer an alternative to our competition. So here are 11 great reasons to buy from Springfield.
- Service: Springfield is dedicated to delivering wonderful customer service, that's how we have built an enviable reputation. But don't just take our word for it. We are only too happy for you to contact our clients direct for an honest appraisal. "We live or die by our customers"
- Price: As one of the fastest growing independent stationery companies we command only the very best in price and service from our suppliers and pass these savings onto our customers.
- Reliability: Springfield is ISO 9002 accredited, which means you can relax in the knowledge that your business supplier has a guaranteed level of reliability and service.
- Independence: Springfield is an independent dealer, which means we can react quickly to the individual requirements of our clients; we don't have to react to investors' or shareholders' interests. We are able to create a unique system tailored to your needs and not Springfield's.
- National Delivery: Springfield understands the cost savings which can be found in out-sourcing of services. This means that our close partnership with the UK's largest business supplies wholesaler enables us to deliver anywhere throughout the UK on a next day pre-noon service. Our deliveries also extend to Europe.
- Great Variety: Springfield believe in giving customers choice, whether that be through our total product availability or our single source solution of being able to purchase over 50,000 products. Whether you need furniture, print, EOS or stationery, Springfield can provide it all.
- Friendly: Springfield's ethos is built on friendly service; all staff are fully trained in customer care and understand that you have a choice. So if you're looking for service with a smile and a pleasant manner Springfield are the clear choice.
- Information: We believe that information is power, that is why we provide our clients with full management reports tailored to their requirements, from top product analysis to cost centre budget comparisons.
- Expertise: Springfield believes that professional staff are essential to any successful company, and that is why we are involved in the Government's "Investors in People" scheme. This scheme ensures our staff are well trained in all aspects of Springfield's operation, giving you, our valued customer, peace of mind that your account is being handled by professional and competent people; reducing unnecessary paperwork and queries.
- Listening: Springfield regularly send out questionnaires, which not only help us evaluate our performance but also demonstrates to our clients that we are listening and that we welcome their comments and suggestions. All our staff are encouraged to listen from the senior managers to the valued staff member, because listening to the needs of our clients means we stay one step ahead of the competition.
- Dolphin Programme: Over the years Springfield have worked closely with their clients to reduce their costs and improve efficiency. This partnership has developed into a sophisticated system known as the Dolphin Programme. This system identifies wasteful areas within the stationery procurement cycle. Our account managers will work with you to devise a purchasing system which will save you time, improve efficiency and, above all else, money.
Please feel free to contact us with any queries.