Data we collect
We may collect the following data:
- Your company name
- Your company type
- Your telephone number
- Email address
Using your personal data
In order to give you the best service we will be using your data in the following ways;
- Improve your browsing experience
- Enable your use of the services available on the website
- Send you goods purchased via the website, and supply to you services purchased via the website
- Send statements and invoices to you, and collect payments from you
- Send you general (non-marketing) commercial communications
- Send you email notifications which you have specifically requested.
- send you marketing if you have decided to opt-in to our marketing.
- Deal with enquiries and complaints made by or about you relating to the website.
We will not share your information to any third parties for the purpose of direct marketing. We will only share data that is important when fulfilling our service to you.
In addition to the ways your data is used as shown above, we may also disclose information about you;
- To the extent we are required to by law
- In connection with any legal proceedings or prospective legal proceedings
- In order to establish, exercise and defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)
We will not share your information to any third parties without your explicit consent.
Third party website
The website may contain links to other websites. We are not responsible for the privacy policies or practices of third party websites.
You have the right to request data we hold about you at any time. You may also instruct us to remove you off mailing lists and promotions (if you have previously opted-in) at any time. You will be asked when creating an account with us whether you would like to receive marketing from us.
You have the following rights;
The right to be informed- you have the right to be informed of the data that we collect and how we use it, except when it may include other people or companies data.
The right of access- you have the right to access any personal data that we hold about you at any time.
The right to rectification- you have the right to rectify any personal data that may be incorrect or completed if it is incomplete.
The right to erasure- you have the right to request us to erase any personal information that we hold about you.
The right to restrict processing- you have the right to request the restriction or suppression of any personal data we hold about you.
The right to data portability- allows you to obtain your personal data and use it wherever you want.
The right to object- you have the right to object to the processing of your data.
The right in relation to automated decision making and profiling- there are provisions against your data being used based on a decision solely by automated means. There is also provision against your data being used to evaluate certain things about you.
How to raise a complaint
If you feel that there is something that you would like to raise a complaint against, we want to make sure that your experience is as easy and stress free as possible.
To raise a complaint, you will need to email your complaint to firstname.lastname@example.org , we will send you an acknowledgment so that you know we have received your complaint and it will be dealt with. We aim to pick up all complaints and get back to you within 48 hours (this may take longer when raised over a weekend).
Alternatively you can send us a letter at;
Springfield Business Supplies Ltd,
You also have the right to complain to the ICO if you believe that we are not handling your data in the correct manner.
How long will your data be held for?
Due to the nature of our business we will have customers over long periods of time, this means that we will keep your data as long as you are a customer. This is because we will need your data to be able to deliver to and contact you.
If you decide that you no longer want to buy from us or use our services, we will erase all data held about you after 6 months of receiving confirmation of such in writing.
We may send cookies which may be stored on by your browser on your computer’s hard drive. We may use the information we get from these cookies in the administration of the website, to improve the usability of our website and for marketing purposes. We may also use this information to make your experience on our website unique to you.
Security of your personal data
We will take precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide to us on our secure servers. All electronic transactions you make to or receive from us will be encrypted (using SSL technology)
Of course, data transmission over the internet has the potential of being insecure, and we cannot guarantee the security of data sent over the internet.
You are responsible for keeping your password and username confidential. We will never ask for your password.
Lawful basis of processing
We have a legitimate interest in your data as this is the information that we use to enable us to be able to deliver to you and contact you regarding orders.
It is essential for us to hold data about you and your company during the time that you are a customer with us, as there is no less intrusive way of being able to supply you your goods than holding data including names and addresses.
Please let us know if the personal information which we hold about you needs to be corrected or updated.
Springfield Business Supplies Ltd, Werran House, Caxton Road,